Shipping & returns

Delivery

• Every piece is checked and packed by hand. Orders leave our Auckland studio within 3–5 business days.
• New Zealand: 2–5 business days after dispatch.
• International: usually 7–21 business days after dispatch, depending on the destination and customs.
• Delivery costs, and the order amount for free delivery in your region, are shown in your bag before you pay.
• You'll get an email with tracking as soon as your order ships.

Duties and taxes

Prices for New Zealand, Australia, the UK and Europe include GST or VAT where shown at checkout. For other countries, import duties and taxes may be charged by your country on delivery and are paid by the recipient.

Returns

Changed your mind? Unworn pieces, with their tags still attached and in their original packaging, can be returned within 30 days of delivery.

1. Email hello@bradicane.com with your order number and the items you'd like to return.
2. We'll reply with the return address and instructions.
3. Once your return arrives and is checked, we refund the original payment method, usually within 5 business days.

Return postage for change-of-mind returns is paid by you. Original delivery charges are not refunded. Gift cards can't be returned.

Faulty or wrong items

If something arrives faulty, damaged or not as ordered, email us within 7 days of delivery with your order number and a photo. We'll arrange a repair, replacement or refund and cover the return postage. This doesn't affect your rights under the New Zealand Consumer Guarantees Act or the consumer law of your country.