How we look after your information.

Privacy policy

Last updated: 29 October 2026

This policy explains what personal information BRADICANE collects when you visit bradicane.com or shop with us, why we collect it, and your rights. We follow the New Zealand Privacy Act 2020 and, for shoppers in Europe and the UK, the GDPR.

Who we are

BRADICANE is based in Auckland, New Zealand. For anything about your personal information, email hello@bradicane.com.

What we collect

When you order: your name, email, phone number, delivery address and what you bought.
Your account (optional): your email, a securely scrambled password, saved addresses, order history and wishlist.
Email preferences: your email if you sign up for our newsletter, ask to be told when an item is back in stock, or start checkout without finishing it.
Reviews: your name, email and the review you write.
Payment: card and wallet payments are handled by Stripe on its own secure page. We never see or store your full card number.

We don't use advertising or tracking cookies. Our visit statistics are simple daily totals (for example, how many people viewed a product) that don't identify you.

Why we use it

To process, deliver and support your order, including refunds and returns.
To send order emails: confirmation, payment details and shipping updates.
To run your account if you create one.
To send marketing emails (newsletter, back-in-stock alerts, a reminder about items left in your bag) only when you've asked for them or started a checkout. Every marketing email has an unsubscribe link.
To prevent fraud and keep the shop secure, and to meet our legal and tax obligations.

We only share what each service needs to do its job:

Stripe: payment processing.
Brevo: sending our emails.
Couriers: your name, address and phone to deliver your order.
Contabo: the secure server that hosts our shop.
ImprovMX: forwarding emails you send to our @bradicane.com addresses.

Some of these providers store information outside New Zealand. We use providers that protect personal information to a standard comparable to New Zealand law. We never sell your personal information.

Cookies

We use only the cookies the shop needs to work: to keep you signed in, to remember your country and currency, and to keep your bag. No consent is needed for these, and we use no advertising cookies.

How long we keep it

Order records are kept for 7 years, as New Zealand tax law requires. Account details are kept until you ask us to delete your account. Marketing preferences are kept until you unsubscribe.

Your rights

You can ask to see the personal information we hold about you, to correct it, or to delete it (except what we must keep by law). Email hello@bradicane.com and we'll reply within 20 working days. If you're not happy with our answer, you can complain to the Office of the Privacy Commissioner.

Changes

If we change this policy, we'll update it here with a new date.